Terms and Conditions

SMS Messaging Program Terms

Program Name

Lumi Energy (operated by Lumi Energy LLC)

Program Description

Lumi Energy sends transactional SMS messages to customers who voluntarily opt in by checking the SMS consent checkbox on our website forms. These messages relate to your solar inquiry and may include consultation confirmations, appointment scheduling, appointment reminders, bill upload requests, personalized savings estimates, and other service-related updates tied to your request.

SMS consent is collected separately from acceptance of the Privacy Policy and Terms of Service. Consent is not a condition of purchase.

Message Frequency

Message frequency may vary. You may receive up to 3 to 4 messages per inquiry, including consultation confirmations, scheduling updates, appointment reminders, and bill upload reminders when applicable.

Message and Data Rates

Message and data rates may apply.

Customer Support

For questions about our SMS program, contact Lumi Energy LLC:
Email: support@lumienergy.us
Phone: +1 (480) 252-6872

Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you opt in again. For help, reply HELP or contact us using the customer support information above.

Privacy Policy

For details on how we collect, use, and protect your information — including mobile phone numbers and SMS consent — see our Privacy Policy.

Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

1. About Lumi Energy

Legal Entity: Lumi Energy LLC
Brand Name: Lumi Energy
Business Registration Number: 99-5058612
Address: 1222 South Lesueur, Mesa, AZ 85204, United States
Contact Person: Ivan Navarro
Email: support@lumienergy.us
Phone: +1 (480) 252-6872

2. Our Services

Lumi Energy provides solar consultation, energy savings analysis, ROI audits, qualification forms, and related information for Arizona homeowners interested in solar energy, battery storage, and related services. We may connect you with qualified installation partners to deliver services in the Arizona market.

Information on our website — including savings estimates, rebate references, and qualification results — is provided for general informational purposes only and does not constitute a binding offer, contract, or guarantee of savings, eligibility, pricing, or installation timelines.

3. Eligibility

You must be at least 18 years old and able to enter into a legally binding agreement to use our Services or submit information through our forms. By using our Services, you represent that the information you provide is accurate and that you have authority to submit it.

4. Website Forms and Communications

You may submit information through forms on our main website, landing pages, and inquiry flows, including:

• Our homepage savings and contact form
• Offer landing pages such as /offers/aps-hike, /offers/battery-rebate, and /offers/zero-down
• Qualification and lead forms linked from those pages

By submitting your information, you authorize Lumi Energy to contact you by phone, email, or other methods you provide regarding your inquiry. If you voluntarily opt in to transactional SMS by checking the separate SMS consent checkbox on our forms, you agree to receive service-related text messages as described in the SMS Messaging Program Terms above and in our Privacy Policy. SMS consent is not required to submit a form or receive other communications.

5. No Guarantee of Results

Solar savings, rebate eligibility, utility offsets, financing terms, and installation outcomes depend on many factors including your home, roof, utility provider, usage, local regulations, equipment selection, and financing structure. Any figures, examples, or projections on our website are estimates only unless confirmed in a separate written agreement.

We do not guarantee that solar is right for every property. If solar does not provide a clear financial benefit for your situation, we may advise you not to proceed.

6. User Responsibilities

When using our Services, you agree not to:

• Provide false, misleading, or incomplete information
• Use our website for unlawful, fraudulent, or abusive purposes
• Attempt to interfere with the security or operation of our website
• Submit information on behalf of another person without proper authorization

7. Intellectual Property

All content on this website — including text, graphics, logos, images, design, and layout — is owned by or licensed to Lumi Energy LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit our content without our prior written consent.

8. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or upload portals. We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is subject to their own terms and policies.

9. Disclaimer of Warranties

Our website and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Lumi Energy disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law, Lumi Energy LLC and its officers, employees, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or Services.

Our total liability for any claim arising from these Terms or your use of the Services will not exceed the amount you paid to us, if any, for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Lumi Energy LLC from any claims, damages, losses, or expenses arising from your misuse of the Services, violation of these Terms, or submission of inaccurate or unauthorized information.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Arizona, unless applicable law requires otherwise.

15. Contact Us

If you have questions about these Terms, contact:

Lumi Energy LLC
Attn: Ivan Navarro
1222 South Lesueur, Mesa, AZ 85204, United States
Email: support@lumienergy.us
Phone: +1 (480) 252-6872