Privacy Policy

Privacy Policy Section for SMS Messaging

SMS Communications

Lumi Energy may use text messaging (SMS) to communicate with you regarding your solar inquiry, consultation scheduling, appointment scheduling, appointment reminders, bill upload requests, personalized savings estimates, and other service-related updates. By providing your phone number and voluntarily checking the SMS consent checkbox on our website forms, you consent to receive transactional SMS messages from Lumi Energy LLC.

SMS consent is collected separately from acceptance of the Privacy Policy and Terms of Service. Consent is not a condition of purchase.

We collect phone numbers and SMS consent through forms on our main website and landing pages, including but not limited to:

• Our homepage contact and savings form ("See My Savings")
• Offer landing pages such as /offers/aps-hike, /offers/battery-rebate, and /offers/zero-down
• Qualification and lead forms linked from those landing pages
• Other solar inquiry forms on lumienergy.us where a phone number is requested

Message frequency may vary. You may receive up to 3 to 4 messages per inquiry, including: (1) a consultation confirmation or follow-up message with relevant information; (2) a message related to scheduling or confirming your appointment; (3) an appointment reminder before your scheduled consultation; and (4) if applicable, a reminder to upload your energy bill so we can prepare your personalized solar savings analysis.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out of SMS communications at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you opt in again. For help, reply HELP or contact us using the information below.

Data Use and Sharing

"No mobile information will be shared with third party/affiliates for marketing or promotional purposes."

SMS consent is not shared with third parties or affiliates for marketing purposes.

We respect your privacy. Your contact information, including your mobile phone number, will only be used to provide the solar consultation and communication services you requested and will not be sold, rented, leased, or shared with any third parties or affiliates for their own marketing purposes.

Lumi Energy may share limited data with contracted service providers solely for the purpose of delivering our services or managing communication systems (for example, SMS delivery platforms such as Twilio, email providers, cloud storage, and website hosting providers). These providers are required to protect your information and may only use it to perform services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure.

1. Who We Are

Legal Entity: Lumi Energy LLC
Brand Name: Lumi Energy
Business Registration Number: 99-5058612
Address: 1222 South Lesueur, Mesa, AZ 85204, United States
Contact Person: Ivan Navarro
Email: support@lumienergy.us
Phone: +1 (480) 252-6872

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• First and last name
• Email address and phone number
• Street address and zip code
• Utility provider, average monthly bill, and solar goals
• Property-related details you voluntarily provide
• Transactional SMS consent preferences
• Any other information you submit through our forms or communications

2.2 Non-Personal Information

• IP address, browser type, and device information
• Pages visited and website usage data
• Cookies and analytics data used to improve our website

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to inquiries and provide solar consultations and quotes
• To prepare ROI audits and follow-up communications
• To schedule appointments and customer bookings
• To send transactional SMS updates related to your inquiry (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our agreements

4. Email Communications

If you opt in to promotional emails, we may send you information about solar offers, services, and updates from Lumi Energy. You may unsubscribe from marketing emails at any time by using the unsubscribe link in any email or by contacting us directly at support@lumienergy.us.

5. How We Share Your Information

We do not sell or rent your personal information. We may share information in the following circumstances:

• With service providers: Third-party vendors who assist with communication delivery, data storage, website hosting, analytics, and business operations
• With legal authorities: When required to comply with applicable law, regulation, legal process, or governmental request
• In case of business transfer: If we merge, sell, or transfer part of our business, subject to appropriate confidentiality protections

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, respond to your requests, comply with legal obligations, and resolve disputes. After this period, we securely delete or anonymize data where appropriate.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to or correction of your personal information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of marketing emails or SMS messages
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@lumienergy.us.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze traffic. You can adjust cookie settings through your browser preferences.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Making a Complaint

If you have concerns about how your information is handled or are not satisfied with our response to a privacy-related inquiry, please contact us at support@lumienergy.us with details of your concern. We will review the matter and aim to respond within 15 business days. If you remain unsatisfied after our review, you may contact us by phone at +1 (480) 252-6872.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Lumi Energy LLC
Attn: Ivan Navarro
1222 South Lesueur, Mesa, AZ 85204, United States
Email: support@lumienergy.us
Phone: +1 (480) 252-6872